AURA Sync turns himself off

szilvioszilvio Level 1
  1. System: WIN 10
  2. Battery or AC: both
  3. Model: G733QS
  4. Frequency of occurrence: newly all the time
  5. Reset OS: not yet
  6. Screenshot or video:

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Detailed description:

Newly there no function or response for AURA Sync

Every time i open Armoury Crate the lights shuting down and they wont come back no matter what.

After a full shutdown the keyboard lights are back, but if i open Armoury Crate they are gone again.

I've so f.. enough

Anyone else?

«1

Comments

  • szilvioszilvio Level 1

    Item                      Version    

    ----                      -------    

    Armoury Crate UWP App     4.1.6.0    

    ROG Live Service          1.2.16.0   

    AURA Service (Lighting Service) 3.05.06    

    Armoury Crate service     4.1.5      

    ASUS Aac_NBDT HAL         2.5.1.0    

    ASUS Keyboard HAL         1.01.41    

    ASUS MB Peripheral Products 1.0.35     

    ASUS Mouse HAL            1.1.0.34   

    AacAudioHal               1.3.20.0   

    AacDispaly                1.1.29     

  • Hello szilvio,

    Do you remember when did the issue start to happen?

    Like after which update or something else?

    Thank you.

  • szilvioszilvio Level 1

    Hi Blake..

    The last time had armoury crate an update..

    since the update i have a very slow response time regards to AuRA Sync, and now turns the lights off every time i call up the options from AURA Sync or Lights in general in Armoury Crate.

    I've done a BIOS reset and reinstalled Armoury Crate--- no change

  • edited August 16

    Hello szilvio,

    Thank you for the information.

    If possible, can you help to record a short video of the issue?

    Let me consult more about this.

  • szilvioszilvio Level 1

    Hi Blake..

    This is a screenshot from Win10 Protocol.

    It happend at 08.09.2021.

    Since then the issue is on going. Maybe help you to identify something.

    I'll mak a video later

  • Hello szilvio,

    Thank you so much for the error message screenshot.

  • szilvioszilvio Level 1

    ..and the reports during the video

  • Hello szilvio,

    Thank you for the video and screenshot.

    I have passed them to the technical support for further investigation.

  • szilvioszilvio Level 1

    So..I've tried other ways to set the backlit on again.

    If it turns itself off...

    -you can turn off the computer, so the shutdown-sequence (red lights at the very end) turns the Backlit by next start again somehow.

    -Backlit is off...go to Armoury crate / Aura Sync, by the first tab you see your Laptop under Sync-Devices..so click on little play icon and choose a lightning effect and so i have KB Backlit again.

    The situation is still suboptimal, at least there's a way to get th kb backlit again.

    The Backlit will still turn itself off each time i go in Armoury Crate by Aura Sync/Aura Lighning Effects

  • Hello szilvio,

    I see. Thank you so much for the new workaround.

    I will report it too.

  • szilvioszilvio Level 1

    i appreciate it Blake..

    let me know because i'm really up to claim a return-refund.

    It's the 3rd time that something goes really south in a 5 month period.

    I like the product but this problems making me meanwhile disappointed.

    Regards

  • Hello szilvio,

    If you are still in the return or replacement period that the seller has provided to you, you can contact the seller to ask if it is available for you under this situation.

    If the period had passed, let's try to dig in this case and solve it.

    Sorry for the inconvenience caused.

    Thank you.

  • Hello szilvio,

    May I know if you enter Armoury Crate/Aura Sync, the device you have selected previously has been unselected?

    And no matter which lighting mode you choose, the backlight disappear, right?

    Thank you.

  • szilvioszilvio Level 1

    Hi Blake..


    I've tried to unselect too, but there is no change of the outcome.

    That's correct sir, no matter whichlighting mode were selected the backlit were gone

    Regards

  • szilvioszilvio Level 1

    In case i've misunderstood your question...

    "May I know if you enter Armoury Crate/Aura Sync, the device you have selected previously has been unselected?"

    The answer is no it stays selected.

    It keeps finding internal Aura Sync capable peripheries either the Backlit is on or already off.

  • szilvioszilvio Level 1

    As you see it's always on..

  • edited August 24

    Hello szilvio,

    Yes, I was asking if the items stay selected.

    Thank you for the quick answer.


    I'm really sorry. Can you help to record another video?

    We would like to see from the beginning, and from broader angle(see the whole screen and keyboard)

    from when you boot up the device, backlight is working, and then you enter Armoury Crate, blacklight disappear, then you select/unselect Sync device, backlight come back, then choose a lightning mode, backlight disappear again....

    And if possible, to see how Aura Sync is having slow response.

    Thank you.

  • szilvioszilvio Level 1

    Hi Blake..

    I've rather uninstalled the AURA Lighting Service by Windows\Settings\Apps.

    Since then works my backlit just perfect, but there's no AURA SYNC available by ARMOURY CRATE see Screenshots.

    I can live without AURA, but i'll try later to reinstall it and i'll circle back to you to report


  • szilvioszilvio Level 1

    So i just reistalled it and AURA work also fine.... no crash so far

    I've tested Aura creator,too. It also goes fine

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