Charging issues

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3 Strix Edition
  2. Firmware Version: RKQ1.200710.002.WW_Phone-18.0410.2106.138
  3. Rooted or not: NO
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi, I've updated to android 11 2 days ago and now my device can't charge via side port by cable and mobile desktop dock. However it can be charge if I mount the fan accessory. Tried to factory reset but it still doesn't work.

Comments

  • ZyzyZyzy Level 1

    Now it is able to charge via direct cable connection but it can't be charged if I plug in to my fan accessory and mobile desktop dock

  • Hi @Zyzy,

    Please update to the latest version WW_18.0410.2108.158 and see if now works fine.

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