Rog 5 microphone issue

afzalkhan

1. Model Name: Rog 5 256/16
2. Firmware Version: 18.0832.2101.86
3. Rooted or not: not
4. Frequency of Occurrence: always
5. APP Name & APP Version (If your issue relates to the app): calling apps

I purchase this 2 month before. From strating I am facing issues with microphone . The other side didn't here my voice clearly and the voice tone is also different. In speaker mode I need to keep my mobile near to my mouth.

All my micro phone port are open. Recording are working good. Only issues when I am on a call.

Eftapsixos

having the same problem-opened a thread last night still no response from an asus guy.Many people having the same problem read :

https://zentalk.asus.com/en/discussion/51595/problem-with-voice-getting-interrupted-sounds-like-robot-during-calls

https://zentalk.asus.com/en/discussion/47279/asus-rog-5-voice-disappear-during-calls

נתן

I have the same issue

Irene2_ASUS

Hi @afzalkhan,

1.Are you having this same issue with the latest update WW-18.0840.2107.151?

2.You can also try clearing cache from calling app;

Reset Wi-Fi, Network & Bluetooth (Settings -> System -> Reset options)

afzalkhan

@Irene2_ASUS My system showing the firmware version is up to date, but it's not the recent version. Help me to update to new version