Rog Phone 5 Air triggers not working at all

ZT-7369abceZT-7369abce Level 1
edited September 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5
  2. Firmware Version: RKQ1.201022.002.WW_Phone-18.0840.2106.86
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): codm, pubg

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


  • Cleared cache - Air Triggers
  • Cleared cache - Game Genie
  • Cleared cache - CODM and PUBG
  • Game Genie keeps crashing - not responding
  • Performed Factory data reset


  • Bring it to asus service center

    Your air trigger is broken

  • Hi Lord_Messi,

    Thanks for your quick update. I spoke to the service centre and they said it could take 15plus days of turnaround time. Any possibilities of a loan phone in the interim?

    Shipping it from Melbourne to Sydney (got all details/labels etc.)

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