NaitikKNaitikK Level 2
edited September 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZenFone 5z
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


About an hour ago, I received my phone from the service center. After the device downloaded updates and restarted, I am facing this issue...

I am not able to select anything using the power button. The device has heated up since this happened. I am not able to switch it off as well. On long pressing the power button, this again shows up.

Update (after 4 hours): The handset has become really hot.


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