Asus rog phone 5 problem proximity sensor
Please tell us some basic information before asking for help:
- Model Name: Rog phone 5
- Firmware Version: RKQ1.201022.002.WW_PHONE-18.0830.2101.86
- Rooted or not: Not
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Proximity Sensor Issue. It is always active leading to screen turning off when call comes or if we listen whatsapp messages.
I check it with .1235+= in calculator and it is confirmed it is not working properly i.e. always seem to be active.
Is it hardware or software problem?.
what can be done to solve it? i am using it in Pakistan and i dont think we have any authorized service agents here since it is not officially launched here,