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Proximity test failed

vishwa804vishwa804 Level 1
edited September 5 in ROG Phone 3

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  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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After upgrading to A11 from A10 the proximity sensor is not working as expected. Sensor fails the test as it is always showing near only. Please look into this @ARP_ASUS @Gustav_ASUS

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Comments

  • BPMBPM Level 2

    Seems like that may be a hardware issue with your phone, as I had no issue with the proximity sensor test for mine, and I've updated to the latest .138 update.

  • ARP_ASUSARP_ASUS mod

    Hi vishwa804,

    You can try downgrading to Android 10 and see if the issue is related to software. Mostly if SMMI test fails means hardware issue.

    https://rog.asus.com/in/phones/rog-phone-3-model/helpdesk_download

  • vishwa804vishwa804 Level 1

    Downgraded to A10 now the SMMI test passed.

  • 1855925130418559251304 Level 2

    It is a bug in android 11 update and many are facing this problem with update and they have reported it .... I too reported this during the beta testing but But the developers don't give a ....

This discussion has been closed.