Touch screen pad not working

ZT-419ae166ZT-419ae166 Level 1
edited August 2021 in ZenBook
  1. System:
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

Hi Everyone,

i Bought My ASUS Zenbook in April. now the screen of the touch pad is not working. its just completely dark, no ligh, no apps showing. Its only working as a normal laptop. it have been trying to see how to switch it on but no success. I tried to update the driver but i got the notification that i have the latest driver updated.

I would be most grateful if anyone can help.

best regards



  • darci71darci71 Level 1

    Click fn with f6 and you can enable the touchscreen

  • Hi Sharon,

    Can you specify the model name? UX...?

    And please share a picture of the issue.

    Thank you.

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