ROG Phone 5 suddenly blacks out and it's not functional

Heck MasterHeck Master Level 1
edited August 17 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_I005DA
  2. Firmware Version: Can't really check now
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Just happened now
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Before it happened I saw my phone at like 2% charge on battery so I decided to use the 65 watt hypercharge adapter that was included with the phone. After a few minutes later I decided to watch some youtube videos and then out of nowhere the phone's screen just blacked out. I unplugged it and tried to hold the power button and see if it forced itself to power down and reboot but it doesn't seem to be working. And the phone is constantly generating heat even when blacked out. I dunno if I am just screwed here but I dunno how to like properly turn the phone off and go to the recovery menu.

Comments

  • KaksKaks Level 1

    Well in that case you can visit it's service center. Mine also was dead. However they fixed the issue in 15 days and now it's working fine.

  • Heck MasterHeck Master Level 1
    edited July 16

    Actually I just visited the service center. Turns out that my phone can't be sent to a North America service center. So I gotta go do a china one, which is something I can't do because the giant language barrier. Really freaking sucks

  • I called rog5s dying but this is way faster than i predicted. Thought we would see dying phones 1year after release and not 3months.

  • KaksKaks Level 1

    Mine died in 2 months

  • Same thing happened with other Rogs too don't know what's the issue but in most of the cases there's an internal damage

  • The issue is that Asus uses an underspecced IC chip that will eventually die due to the high power draw

This discussion has been closed.