ROG phone 5 battery issue
Please tell us some basic information before asking for help:
- Model Name: ROG phone 5
- Firmware Version: latest version
- Rooted or not:not
- Frequency of Occurrence: always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I just bought this phone 1 month ago. And I only full charge it to 100% on the first day and after that I set it to 90% limit, I'm pretty sure the battery is still healthy.
Yesterday, I'm using my phone halfway and it shut down automatically. It was at about 17%. I plugged the charger in, it start charging from 0%. I charge for 1 hour, it wouldn't reach 100% just stuck at 99%. So I try to test it out again and the phone still shut down at 17% too.
So is this a hardware problem? Or is it a software problem? Do I need to wait for new firmware update or change another new unit since it is still under warranty?