Asus TUF FX505dt Purple color is not showing in keyboard (showing pink)

DarkPrinceMohitDarkPrinceMohit Level 1
edited August 19 in Others

System: Windows 10

Battery or AC: AC

Model: Asus Tuf FX505DT

Frequency of Occurrence: Always

Reset OS: Yes

Detailed description:My RGB keyboard used to show purple color but after some updates (I guess) its stop showing purple color (now it show pink color in place of purple). Please Help

Comments

  • Hi there,

    If you switch between different Aura mode, does it show purple?

    Is there a picture of before and after you can share with us?

    Thank you.

  • Thank You For Your Reply,

    It shows purple color in the color cycle.

    But if I use static or breathing or Strobing it shows pink color when I select purple.

  • Hi there,

    Then can you share one picture of the purple and one picture of the pink?

    And what is your Armoury Crate and BIOS version?

    I will consult for more information about this.

    Thank you.

  • DarkPrinceMohitDarkPrinceMohit Level 1
    edited July 14

    Armoury Crate App Version is 4.1.6.0 and BIOS is 316

    This is (somewhat) the purple color I want. And I am getting pink when I select purple color

    Remaining All Color Works Perfectly.

  • edited July 15

    Hi there,

    Thank you so much for the information.

    Can we dig in what kind of update happen before this issue?

    It might be BIOS, Armoury Crate, ASUS System Control Interface, or firmware update in Armoury Crate.

    Please kindly help to check the update history and check the update date.

    Thank you.

  • DarkPrinceMohitDarkPrinceMohit Level 1
    edited July 15

    Thank You For Your Reply ,

    I think it was Armoury Crate OR System Interface OR Both

    Armoury Crate - V 4.1.6.0 (Installed Date - 05/07/21)

    Armoury Crate Service - V4.1.5 (Installed Date - 05/07/21)

    Asus Framework Service -V 2.0.2.6 (Installed Date - 05/07/21)

    Aura Lighting Effect Add On - V 0.0.16 (Installed Date - 05/07/21)

    Aura Service - V 3.05.06 (Installed Date - 05/07/21)

    Asus System Control Interface v3 - Driver Version - 3.0.9.30

    Edit - I am getting purple color (somewhat) when I select a dull shade of blue


  • Thank you so much for the information.

  • Hi there,

    Can you try to reinstall Armoury Crate?

    There is uninstall tool and installer in below link

    Thank you.

This discussion has been closed.