zen fone restarting

edited August 2021 in Others

Please tell us some basic information before asking for help:

  1. Model Name:ZE520KL
  2. Firmware Version:13.20.10.137-20161108
  3. Rooted or not:no
  4. Frequency of Occurrence:loop
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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i have my asus zenfone 3 for a while, its a work phone so i didnt replace it! just 2 days ago my zenfone 3 started restarting in a loop, doesnt even reach the os! The issue occured when i try using google lens! Its not the first time, i have used Lens frequently. So i tried flashing using previous firmware it was successful but the problems persist. the fast boot mode and recovery modes are accessible! One thing i noticed that it works fine when the device is charging, so i charged device to 100 and started using unplug from charger, when battery charge dropped from 100% to 99% the phone started to restart in a loop again!!


Any help would be useful!!!

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