asus zenfone max m1 battery percentage suddenly falls

abhi31232abhi31232 Level 1
edited August 16 in ZenFone Max Pro Series

Sir my model is asus zenfone max m1 (not pro) and my problem is some times I am using mobile and my battery percentage is 78% and suddenly it falls to 76% and then it is normal and this problem happens after some times like this falling 2% battery

Comments

  • Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

  • abhi31232abhi31232 Level 1
    edited July 12

    sir my latest firmware is 15.00.2007.122

  • When you say that your SOT (Screen on Time) has gone down, can you share the SOT after trying the below:

    1. Charge the battery to 100% & use as per your normal usage pattern

    2. When the battery strength reaches 10%, go to settings = Battery => Tap on the battery icon & share the graph

    3. settings => Battery => Check the screen & share the same.


    Please follow below steps may improve battery backup:

    1. Close apps that are not used (Bluetooth, WiFi, GPS, etc.)

    2. Adjust sleep time and brightness (Settings > Display)

    3. Boost memory when you see memory consumption is high with no app running,

    4. check for background running applications, stop/disable unwanted apps, you can manage apps from auto-start manager. 

  • abhi31232abhi31232 Level 1
    edited July 13
  • Hi, we’d request you to follow these below steps to resolve the slow charging issue you’ve been facing.

    1. Try using another charger to charge the device and see if the device is charging normally.

    2. Use your original charger to charge another device and see if there are any abnormalities in charging the other device.

    3. If there is no problem with the charger, take a full backup of the device and perform a factory reset. 

    4. If the problem persists even after the factory reset, we’d suggest you visit the nearest service center for further assistance. Locate service center here: https://www.asus.com/in/support/Service-Center/India 

  • abhi31232abhi31232 Level 1

    And sir battery percentage suddenly falls please give solution

  • Hi, we suggest you to please visit the nearest ASUS service center for better assistance. We request you to call the service center before visiting. Locate here: https://www.asus.com/in/support/Service-Center/India

  • abhi31232abhi31232 Level 1

    My Question is when will asus zenfone max m1 (not pro) system update will come

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