ROG 5 WW shutting down randomly

Todd1235Todd1235 Level 1
edited August 2 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_I005DA
  2. Firmware Version: 18.0840.2104.56
  3. Rooted or not: nop
  4. Frequency of Occurrence: varies
  5. APP Name & APP Version (If your issue relates to the app): not sure?

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hello everyone,


Has any1 faced an issue with the latest firmware that you ROG 5 randomly starts restarting, then randomly starts shutting down... I did a factory reset and the issue persists, I am trying to do a battery calibration now but is this necessary for a new phone at all? Do I need to do a factory reset from the recovery boot menu? It doesn't seem to be an issue related to an app but who knows! I am baffled.

Comments

  • Todd1235Todd1235 Level 1
    edited July 2

    I am trying to get a log if anybody is interested and will attach it here asap. Edit: I have a log now for anybody interested, I can send over.

  • Go to the nearest ASUS service center, apparently these phones like to die, it's very reminisant of the Rog2.

This discussion has been closed.