ROG 5 WW shutting down randomly

Todd1235Todd1235 Level 1
edited August 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_I005DA
  2. Firmware Version: 18.0840.2104.56
  3. Rooted or not: nop
  4. Frequency of Occurrence: varies
  5. APP Name & APP Version (If your issue relates to the app): not sure?

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello everyone,

Has any1 faced an issue with the latest firmware that you ROG 5 randomly starts restarting, then randomly starts shutting down... I did a factory reset and the issue persists, I am trying to do a battery calibration now but is this necessary for a new phone at all? Do I need to do a factory reset from the recovery boot menu? It doesn't seem to be an issue related to an app but who knows! I am baffled.


  • Todd1235Todd1235 Level 1
    edited July 2021

    I am trying to get a log if anybody is interested and will attach it here asap. Edit: I have a log now for anybody interested, I can send over.

  • Go to the nearest ASUS service center, apparently these phones like to die, it's very reminisant of the Rog2.

This discussion has been closed.