USB-A cant transfer audio via external DAC

naorsanornaorsanor Level 1
edited July 30 in ZenBook
  1. System: window 10
  2. Battery or AC:
  3. Model: zenbook flip 13 ux363ea
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

im trying to hear music from an external DAC called "Cyrus Soundkey" thats plugged into USB-A port

the drivers are up to date and installed, but i can't hear any music.

while running troubleshoot i get a massage "audio services not responding" , and when i plug it to my Desktop pc, everything works like a charm

i reinstalled the drivers, deleted USB-A driver and let windows installed it again, i even reinstalled windows

how can i solve this? does anyone else encountered it?

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