My new ZenBook UX425JA crashes when it wakes from a modest sleep! Is this a common problem?

ChigginsChiggins Level 1
edited August 1 in ZenBook
  1. System: Windows 10
  2. Battery or AC: both
  3. Model: UX425JA
  4. Frequency of occurrence: Quite frequent if sleep is longer than 2 mins
  5. Reset OS: yes
  6. Screenshot or video: n/a

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Detailed description:

Comments

  • edited June 25

    Hi there,

    What kind of program is running when you put the device to sleep?

    What is your BIOS version? And please check if your Windows update is up to date.

    Thank you.

  • ChigginsChiggins Level 1

    Only windows running, no apps!

    BIOS v308

    Windows update - up to date.

    Thanks for your help.

  • Hello Chiggins,

    Then can we check if the issue happen when the device is wake up from sleep mode or from hibernate mode?

    Let's check the sleepstudy report as well.

    Thank you.

  • ChigginsChiggins Level 1

    Hi, yes it's definitely Sleep mode.

    Over the weekend I've decided to return the laptop for a replacement, especially having reset, re-loaded windows and updated the bios and it still has sleep issue!

    I shouldn't need to do this on a unit that's brand new. I will wait until the replacement arrives and hope the sleep mode works ok. If not I'll go for a refund.

    Thanks for your help 👍️

  • I have this exact same model and exact same problem. My Windows is up to date. I bought the laptop in December and it's been doing it since I bought it; I would return it but I think its too late now.

    Anyone got any suggestions for what I could try to stop this happening?

  • MotoWiZMotoWiZ Level 2

    Hi,

    Had the same problem in a laptop (not Asus). What solved it was disabling hybrid sleep. Google for hybrid sleep in windows 10 and disable it to see if it helps.

  • I have the UM425IA and had been having issues not with short term sleep but long term (overnight). I've always slept my laptops overnight and never had this issue which was 2 fold for me. I had trouble pulling it out of sleep and would end up having to force reboot it, and if left in sleep overnight my battery would drain out and it'd turn off.

    First off I checked Bios and W updates, all good, I went to the background apps setting and turned that off for all of them as they were all on. Then when I still had that issue I decided to use sleep for during the day if I have to go do something and yesterday set my lid close settings to hibernate but I also disabled Fast start up.

    This morning I opened my lid with trepidation to find it came out of hibernation beautifully and my battery was still at 77% so I'm sticking with that for now as it worked really well. I hope this is helpful to someone.

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