Asus Maxpro m1network Issue

alex1990alex1990 Level 1
edited July 16 in ZenFone Max Pro Series

sir after update i am facing issue network problem in my Asus max pro m1...


Baseband Version

S.AT.3.1-00784-SDM636_GEN_PACK-1


Kernal version


4.4.192-perf+

#1 Thu Dec 3 13:05:32 CST 2020


Build No.

QKQ1.WW_Phone-17.2017.2012.438-20201203

Comments

  • Hi, Please try the troubleshooting tips below:

    1. Take out the sim cards> Insert the empty sim port to the end>Re-insert the sim port with sim card

    2. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    4. Also, please try "the Factory Reset" after backing up all the data. 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    5. If the issue persists after troubleshooting above, please check your SMMI test: Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/in/support/Service-Center/India

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.