Zenscreen MB16AMT freezes, Powerbutton lights up green

brinkpjebrinkpje Level 1
edited July 18 in Others
  1. System: Zenscreen Touch
  2. Battery or AC: Battery
  3. Model: MB16AMT
  4. Frequency of occurrence: Regular
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

Sometimes (especially when the screen is attached to the laptop for multiple days) the Zenscreen does not react anymore when the laptop starts again. The Powerbutton Led keeps burning green and I have no way of resetting it. The only thing to do (I think) is to wait until power goes out, reload the batteries and power up again.

Since I have no USB-C on my current laptop I always use the screen connected with HDMI and with the Zenscreen power adapter connected.

Can you please help me in solving this issue. It is getting really annoying.

Regards,

Paul

Comments

  • Hello Paul,

    Please long press both the power button and menu button to reset it.

    Sorry for the inconvenience caused.

    We would suggest you to disconnect the monitor every time your are leaving the laptop to sleep mode or turn it off.

    Thank you.

This discussion has been closed.