Unable to access application folder under TwinApps after system update

weiquataweiquata Level 1
edited August 2021 in ZenFone 8

After updated to WW_user_30.11.51.57 , I found the WhatsApp folder was moved to "Internal storage > Android > media > com.whatsapp "

This is applied to TwinApps also, which is now "Internal storage > TwinApps > Android > media > com.whatsapp "

Since then, I can access the primary WhatsApp folder but not the secondary WhatsApp folder (refer to the attached screenshot).

My question is, can we have permission to access this folder under TwinApps again?


  • just asking, no one having this TwinApp issue?

  • The paths should be:

    Primary one: "Internal storage > WhatsApp > Media

    Twinapp one:"Internal storage > TwinApps > WhatsApp > Media

    Both should be accessible by the ASUS File Manager

  • weiquataweiquata Level 1
    edited June 2021

    On my phone, both WhatsApp accounts do not store on the paths you mentioned.

  • @CH_ASUS

    This is where I found the primary WhatsApp directory located.

  • weiquataweiquata Level 1
    edited July 2021


    I have originally thought it was the system update that makes this happened, until I found some users from Reddit facing the same issue.

    WhatsApp has recently moved the media folder. https://www.reddit.com/r/whatsapp/comments/mxzbbl/is_it_just_me_or_whatsapp_has_changed_its_folder

    Could we have permission to access the directory of "Internal storage > TwinApps > Android > media > *** (e.g. com.whatsapp) " ?

    Accessing the files from file manager is much easier than searching in the app itself.

    Your help would be much appreciated.

This discussion has been closed.