Air trigger dual partition issue

swapnil.kolambeswapnil.kolambe Level 1
edited June 8 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:Asus rog 5
  2. Firmware Version:WW_18.0840.2104.49
  3. Rooted or not: NOT
  4. Frequency of Occurrence:Everytime issue occurred
  5. APP Name & APP Version (If your issue relates to the app): air trigger-dual partitions


Facing issue while mapping dual partition trigger. Want to resize dual partition buttons but this window is not working showing keep forcing pop up.


  • Please refer this screenshot

  • @swapnil.kolambe

    Try clearing the cache of both Armoury Crate and ASUS Launcher, then restart your device. See if it works.

    If not, reboot your device in safe mode and see if you get the same results:

    Hold down the power button -> Long-press 'Power off' until asked to reboot in safe mode.

    Let me know of your results.

  • I tried all steps but same issue occurred.

  • Even same issue occurred in safe mode also

  • Neel007Neel007 Level 1
  • AerolAerol Level 1

    same thing is happening on my phone, it occured after the last update, it was working fine, but after the last update dual partition settings just keep crashing and the same thing on the photo above appears.

  • AerolAerol Level 1

    any updates? app just keeps crashing

  • @Aerol @swapnil.kolambe

    Hm.. Works fine for me, tested with 3 different units on .49 FW.

    Try clearing the storage and cache of AirTriggers:

    Settings -> Search settings -> "airtriggers" -> App info -> Storage & cache

  • If that does not work I'll see about collecting some device logs from you.

  • AerolAerol Level 1

    did it, to be sure after clearing storage and cache i also restarted my phone but it does the same thing, it always crashes and the error that says airtriggers keeps stopping shows.

  • AerolAerol Level 1

    today the phone just shut down and wont power on!!! the hell is with this phone! spent so much money on this and this sucksssssssssssssssssssssss!! had the phone for 2 weeks and it was fine before the update! what the hell did you guys do with the update!!

  • I format my device this error msg is not showing now but dual partition buttons size is not adjustable. It showing in this setting but when u play games it is default size(half,half button)

  • No solution yet. If u format device then error msg will not come but dual partition button size is not adjustable.

  • This i got exactly same too. Adjusting saved in armory crate but when playing game it's just back to half half

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