Earpiece not playing audio

edited July 3 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:Asus zenfone 6
  2. Firmware Version: .179
  3. Rooted or not: No
  4. Frequency of Occurrence: since last day

Hello there. My earpiece speaker is not playing audio. While calling,the earpiece is fine but when I use YouTube Spotify it is unable to play with the Audio. The bottom speaker is fine but stereo effect is gone.Please help.

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Comments

  • Hi there, as we can see your device is not updated to the latest version. If you have not received an auto-update message yet, we request you to check for it manually by going to setting->system->system update.

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