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FA506IV ASUS TUF A15 Random Screen Freeze

AkshithAkshith Level 1
edited July 2021 in Others
  1. System: Microsoft Windows 10 Home Single Language 64-bit 10.0.19043
  2. Battery or AC: BOTH
  3. Model: FA506IV ASUS TUF A15
  4. Frequency of occurrence: Random
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：Screen randomly freezes and the only option is to force shutdown using long pressing of the power key, day by day the issue is occurring more often. Updated Windows to the latest and also updated AMD drivers and everything through the MyASUS app.

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Comments

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    May I know your BIOS version?

    And were you able to see any error message, either in Windows eventviewer, device manager or on the screen....

    What program or APP were you using when the screen freeze?

    Thank you.

  • AkshithAkshith Level 1

    BIOS Version/Date American Megatrends Inc. FA506IV.316, 12-03-2021

    SMBIOS Version 3.2

    BIOS Mode UEFI

    The screen completely freezes and there are no error messages shown on screen, can't open any other app since the screen is not working.

    Saw the issue happen randomly when using Brave, Firefox Browsers, also happened when using windows file explorer, when no apps are open and at the windows login window when we turn on the laptop.

    Thanks

  • Blake_ASUSBlake_ASUS mod

    Hi there,

    Please enter BIOS and load default setting again.

    And was there any change or specific update happen before the issue started?

    Thank you.

  • AkshithAkshith Level 1

    Hi Blake,

    Loaded default settings from bios, still the issue is occurring. Bought this laptop recently and updated everything to the latest, so can't tell after which update the issue started, but it is happening from day 1.

    Thanks

  • Blake_ASUSBlake_ASUS mod

    Hell Akshith,

    Can you run the diagnostic tool in MyASUS to see if there is anything wrong?

    Thank you.

  • AkshithAkshith Level 1

    Hi Blake,

    Ran system diagnosis tool and no problems are reported.

    Thanks

    Capture.PNG


  • Blake_ASUSBlake_ASUS mod

    Hello Akshith,

    Can you enter Safe mode and use the laptop for a while to see if you encounter any freezing?

    Thank you.

  • AkshithAkshith Level 1

    Hi Blake,

    Used in Safe Mode with networking and screen is freezing.

    Thanks

  • Blake_ASUSBlake_ASUS mod

    Hello Akshith,

    Please kindly back up the data, and reset the device.

    Thank you.

This discussion has been closed.