White dots after 3 day Rog strix g17

djjallexdjjallex Level 1
edited May 28 in Others

Hy, y have a rog strix g17 for 3 days, and now I have a lot of white dots on the screen, it's possible to be a factory problem? What I should do? Thanks.


Comments

  • Hi there,

    please kindly contact our local team and send the device to our service center for further examination.

    Thank you.

  • djjallexdjjallex Level 1

    This the Asus answer

    "I would like to inform you that I have checked the sent photos and those light spots are normal for this type of display (IPS Glow) and will not affect the functionality of the LCD display over time. If you feel that you cannot use the product in this way, check with the grocery store if you can return the product and test another product that has this lower effect. I remain at your disposal for any other questions or additional questions. Do not hesitate to return, you can contact us again by replying to the email received."

    Do you thing that is normal? For this laptop?

  • Hi there,

    Yes, from your photo, I only see IPS glow, which is normal.

    But you mentioned white dot, so it would need more careful examination to verify.

    Thank you.

  • djjallexdjjallex Level 1

    Yes IPS Glow I understand, but up to bottom and left down are like somme pressure issues about the frame. That's bothering me.

  • Hi there,

    If you have concern about this. You can still send the device to the service center.

    They can examine and adjust if needed.

    Thank you.

Sign In or Register to comment.