Detailed description：My laptop started randomly freezing for no reason. Can't shut it off
Could you please tell me what is your product model and BIOS version?
Have you tried to update the system version and BIOS to the latest?
If you restart your laptop, does the situation improve?
I have the same problem, after performing troubleshooting steps and updating the BIOS still the unexpected freezing occurs, I have a time that I cannot restart the laptop however I have to force restart it, despite restarting, the problem still persist
Same model that has problem
I think affected laptop windows os must be examined by a special technician to analyze the root cause and give exact solutions
there are many reasons to get freezing.
Yes thanks for this, I already sent the laptop to the reseller, however, they told me that they can't find the problem, and they imply that I make those things up
if I would living near your area, then I might examined your laptop. but I am not living near your area.