Prime stopped working again in 1080p
sankalp_bondshah
Level 2
Asus zenfone 6z
Prime stopped working again FHD(1080P)
DO NEEDFUL
0
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sankalp_bondshah
Level 2
Asus zenfone 6z
Prime stopped working again FHD(1080P)
DO NEEDFUL
Comments
Hi, request you to provide us with your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.
Shared screenshot of software information
I think this is a problem with prime video itself. I tested playing a video on my laptop and then 6z too. Both were streaming in "HD" only. Not an issue with the device but some curb imposed by amazon I suppose.
Edit: I played another video on prime and waited for a while, it is playing in FHD 1080p on my 6z. I don't see any issue here.
Please share your software version, like I had shared. Let developers see that.
My software version is same as yours. FHD is working fine. I'd say just try other videos on prime. I don't think they have all videos streaming in FHD. Also, after starting a video, just wait for a minute or so and it will stream in FHD if available ( based on your internet speed).
Started working in 1080 after the recent update. Updated it yesterday. Meanwhile I dropped my mobile and broke the screen. Please let me know how much would it cost of I repair and get a new screen. And how much for mobiles battery.
The same question has been asked and answered here many times.
Hi there, we have made a note of the feedback and will share it with the relevant team.