When I put my phone on charge, it automatically gets disconnected after 2-3 mins. Any solution?

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2
  2. Firmware Version: 17.0240.2103.75
  3. Rooted or not: Not
  4. Frequency of Occurrence: Almost Every time.
  5. APP Name & APP Version (If your issue relates to the app): issue related to device.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I'm not sure if anyone else is facing this issue, but when I put my phone on charge, it gets disconnected automatically. I then have to remove the plug and put it back to start charging again. But this doesn't work for longer duration.

The samething is happening to the pin on the side as well. So it might not be the problem with the usb port.

Battery draining is pretty normal. So I don't think there is an issue with battery. Might this be a software issue?

I charge my wireless earphone with the asus adapter and the same usb cable, that works pretty fine. So I don't think the issue is with adaptor or usb cable.


Anyone else facing this issue? It is annoying to reconnect the cable every time it's disconnected, because it is very frequent.

I appreciate if anyone has the solution for this. Any suggestions are recommended.

Thank you.

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