salihkaragoz85salihkaragoz85 Level 1
edited June 2021 in ZenFone Max Series

Asus zenfon max 4. Kamera çalışmıyor........acil acil acil yardim...acil yardim...acil yardim


  • Hi salihkaragoz85

    Thank you for your asking. Kindly try some at-home troubleshooting tips below:

    1. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?

    Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.

    # How to enter and exit "Safe Mode"


    3. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    **Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    4. If the situation remains the same after performing Factory Reset, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try CallUs: https://www.asus.com/support/CallUs

    *Please backup before you submit the device to the repair center

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