ax92u fail to register

ZT-bfab1368ZT-bfab1368 Level 1
edited July 2 in Others
  1. System: router ax92u
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

I can't register the product so I can request a repair or replacement, the damn think keeps overheating and then losing all the AImesh settings.

Comments

  • Hi Danjl,

    Please refer to below link

    There are few ways to check the SN.

    Let me know if there is any issue.

    Thank you.

  • Yea, that isn't the problem... the "serial" number for the ax92u wireless routers isn't how Asus tracks the devices. There is a warrenty card in the packaging with a different number, and like a dumba$$ I didn't register the routers (plural, I bought a 2 pack). I am awaiting a reply from the registration folks, but it is really slow... it has been a couple of days.


    This has been super frustrating... routers aren't supposed to go bad 6 months after purchase... and the serial numbers on the devices are supposed to be the same one's the company uses in their databases...


    just idiotic...

    😥

  • Hi Danjl,

    If you bought a set, then the SN you need for registration and RMA would be the set SN, instead of the individual one.

    Thank you.

  • so how would I get the "set" serial number if I threw the packaging out?

  • Hi Danjl,

    Please check your PM.

    Thank you.

This discussion has been closed.