MMS sending or receiving does not work

seansinmelbseansinmelb Level 1
edited June 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5
  2. Firmware Version: WW_18.0810.2101.95
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I recently moved my sim from an old phone to my new ROG phone 5 and noticed I am unable to download or send MMS messages via my default messaging app. I tried another messaging app but the same issue occurs. I checked my APN settings with my mobile carrier and they are all correct and have verified on their end that there is nothing wrong with my account/phone number. I receive a message saying I have an MMS but I cannot download it.

Any ideas?


  • Sometimes you need to send a MMS first before you can receive them. It could also be some issue with with your messaging app sending messages as chat instead of SMS/MMS. You can check this by going to the messages of the person you cannot send anything to and then details in the top right corner. Enable Only send SMS and MMS messages.

This discussion has been closed.