Finger print is not showing when the phone is locked

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 2
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: permanent issue.it was working fine before.
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I have to press power button or double tap to wake up the phone then I use fingerprint scanner. Fingerprint was working fine even when the phone was locked before. I just have to keep my finger on screen to unlock. Does anyone aware of this issue? any fix available? @CH_ASUS @Anders_ASUS


Thanks,

Sathish Ravi

Comments

  • @sathishinsat2 Double-check your settings.

    Settings -> Security & lock screen -> Fingerprint -> Unlock device -> Enable 'Screen off unlock'

    Make sure the other settings are activated as well, if you want the indicator visible.

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