Little help needed: Whatsapp Backup restore problem

bert48bert48 Level 1
edited July 2021 in ZenFone 8

Hello fellow Zenfone 8 owners. I am trying to restore whatsapp with a local backupfile:(msgstore.db.crypt14 and msgstore-2021-05-23.db.crypt14)

I have placed them on the Zenfone internal storage folder: internalstorage/Whatsapp/Databases.

But Whatsapp does not find/locate them. It tries to use Google Drive (in which I have no backups) and after finding none only restores the contacts (and not the messages), it just skips the 'use local backup' check.

My question: Could somebody please check on their Zenfone 8 in which folder exactly a working copy of Whatsapp with a local backup enabled is storing the crypt14 files (or crypt12)/databases folder? And then I mean in /android or /storage or /data or???? And if

And if somebody had the same problem: How did you solve it?

Thx in advance!



  • Hi,

    had the same problem and have found no solution. Tried every folder and File combination. Whatsapp even blocked my number for some hours due to reactivating it so often. Just use Google-Drive once. You can copy your Media from the old Phone to Internal/Whatsapp and rename your Media Folder on your old Phone before doing the Backup to Google Drive. This to avoids uploading everything to GD. WhatsApp Backup System is and always has been a mess. I'm slowly dropping WA for Telegram and Signal as usability (and Privacy) is superior.

  • bert48bert48 Level 1

    Yes it's not working. Possible a bug within their latest app version and their support is.... dramatic (only computer generated (bad/stupid) answers. I solved it by installing a much older version of whatsapp, import the local messages, and upgrade to the version before the current version.

  • Could you give more details on what you did to restore the chats? Which old version did you use to import the database file in?

  • Here is a more in depth explanation of the solution that worked for me with this recent issue. I found this solution on stackoverlow.

    "Same issue here.

    I finally solved it by installing an older version of the software (, downloaded from apkmirror) and then following the "registration wizard". It found the local backup and was able to restore it. I then enabled the backup to Google Drive and updated the software to the latest version using the play store."

    I installed that old version of whatsapp mentioned and the restore worked liked a charm. There seems to be a problem with the current version of whatsapp. Hope that helps.

  • I tried it with a different old version of WhatsApp which didn't work. Tried it again with the version you (or the guy you quoted) suggested and it worked! Didn't expect that.

    Cheers 😊

  • Here's the solution. It's obvious but not that obvious 😝

    Basically, when you've installed WhatsApp, go to settings and grant Storage & Media permissions. Then, and Only then, open WhatsApp, enter your number and boom, you'll get the pop up that a backup has been found. You don't need to install an older WhatsApp to do this. Install the latest one and just remember to enable that permission before you enter your number. Hope this helped

  • Yeah, I did that but it didn't work (backup file wasn't found). That's why I am grateful for the solution provided by @bert48 and @Ghost

This discussion has been closed.