UX481FLY Screenpad not working and windows hello camera stopped functioning

Andy FAMSPAndy FAMSP Level 1
edited June 2021 in ZenBook
  1. System: Windows 10 PRO
  2. Battery or AC: AC
  3. Model: UX481fly
  4. Frequency of occurrence: Constant
  5. Reset OS: Yes, upgraded to windows 10 pro
  6. Screenshot or video:


Detailed description:Hi there, i've seen several threads on this and gave tried all the walkthroughs but to no avail. A few months back my windows hello and screenpad just stopped working. I've spent several days going through all the screenpad help step by step and updated the bios to no avail. After contacting support i tried reinstalling windows, again to no avail. I have since upgraded to windows 10 pro and tried all of the steps installing drivers in the correct order as per posts i've seen by Blake_ASUS and whilst I have removed and reinstalled the Nvidia drivers which now has the second screen switching on, the touch pad controls the screen above and the additional screenpad functions and options dont work. I receive error 0x00000048 whenever i try to install screenpad2optimizer.


  • Hi Andy,

    So you have tried below FAQ, and stuck on the last step?

    May you share a picture of how your screenpad looks like right now?

    Or did you try this installation under Windows home, and then you upgrade to Pro, then run the Optimizer again?

    Thank you.

  • Thanks for your prompt response.

    Yes i am stuck on the final step. The optimizer loads then returns an error each time i try it. I have attached a photo of the display on the 2nd screen and a video showing the error i have when trying to use the optimizer.

    I initially tried this on Windows home and had these issues, before upgrading to windows 10 pro and retrying the steps in your link but still received the exact same issue.

  • Hi Andy,

    Thank you so much for the picture and video.

    I have consulted more about it.

    I will keep you updated.

  • Hi Andy,

    Can you try the troubleshooting in below FAQ?

    Thank you.

  • Thanks Blake,

    I tried this several times to no avail im afraid.

    Im happy to try any further suggestions you have.

  • Hi Andy,

    Is there any response if you finger touch the screenpad plus?

    Thank you.

  • Hi Blake, i have taken a short video of the response when using the touch on the screenpad plus.

  • Hi Andy,

    I'm really sorry that the device need to be send back to the service center,

    to reset and reflash the system completely and also do some hardware checking as well.

    Really sorry for the inconvenience caused.

    Thank you.

  • Not the answer i wanted to hear but i appreciate your time and help on this. I'll get it sent back in soonest.

    Thank you

  • MotoWiZMotoWiZ Level 2

    @Andy FAMSP I had a similar problem in the begining with my UX482, because I completly formated the hard drive and reinstalled Windows 10 Pro. Before installing Asus drivers, from their website, my laptop had the same exact symptoms you show in the video, this is due to Windows understanding that screen's are mirrored. After installing drivers from Asus everything was OK.

This discussion has been closed.