Front camera doesn't work

erwin.santoso87erwin.santoso87 Level 1
edited June 16 in ZenFone 5 Series

Asus Zenfone 5z front camera doesn't work... What can I do?

Comments

  • Hi erwin.santoso87

    Thank you for your asking. Kindly try some at-home troubleshooting tips below:

    1. Does the issue appear right after any apps' download or update?

    Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?

    Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.

    3. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    **Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    4. Please check on SMMI test 

    Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.