Repair / Service in Australia

rfarfa Level 2
edited June 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



Another report of reboot and dead phone.

But I'm in Australia.

Asus service centre in Sydney can't / won't help me.

Can I get it fixed through head office?


  • edited May 2021

    Hi rfa

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Where did you purchase the device? If the model can be purchased via Australia official channel, ASUS will provide related repair resources for the model in the region for unadjusted devices.

    2. Have you ever rooted/unlocked/flashed custom ROM to the device? Please note that once the device is performed aforementioned steps, it will be regarded as out of warranty device, which customer have to pay for the repair and the repair center will not guarantee for the repair.

    Normally, the phone models are only provided local warranty due to country-based SKU reason, which indicates that you will be requested delivery fee and repair fee to send your device to your purchased country for further repair. Besides, some countries have regulations by local governments which only allow customer carry in.

    Besides, because ZS630KL is not sold in Australia, you may also ask your seller for repair information. You may also check your inbox and provide me your SN & IMEI for further checking. Cheers.

  • Hi rfa

    Furthermore, kindly try some at-home troubleshooting tips below:

    A. Charge your device for 3-5 hours with ASUS adapter, does the charging LED light up?

    B. After charging the device, long press the power button for 8-15 seconds, does the device show any image? If so, please provide me the screenshot for further checking.

    C. After charging the device, please try the following steps to access recovery mode for the Factory Reset:

    0. Try to back up your data with USB cable. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

    1. Power off the phone, then keep pressing "volume down key"

    2. Press "power key" and stop press " power key" once you feel the vibration. Still keep pressing "volume down key".

    3. Stop press "volume down key" once you enter [Android Recovery] Screen

    4. Choose "Wipe data/factory reset">"Yes"

    5. "Reboot system now"

    #Hardware Reset Guide

    Please note that once the steps are completed, all data, apps, settings and personal information will be deleted.

  • _jis__jis_ Level 5

    0. please check if your microSD card have auto backup your data. 

    How can a user set up an automatic backup of data to an SD card on an Asus phone?

    Can you elaborate on that, please?

  • Hi _jis_

    Thank you for your asking. Some users use SC card as storage for media files without propose and the term "auto" is mostly to intensify Google Backup. Sorry for the misunderstanding if it may cause you.

  • rfarfa Level 2
    edited May 2021

    Hi Christine, thanks for the reply.

    I purchased my Zenfone6 (ZS630KL) in Poland.

    The bootloader is not unlocked & I have never rooted or flashed a custom rom (did enrol in Android 11 beta)

    After performing "step A" no LEDs light up.

    PM sent

  • rfarfa Level 2
    edited May 2021

    I have just tried again to charge the phone, and its charging!

    It's not fixed yet.

    I'll let it charge overnight and report back tomorrow.


    Stopped charging after 15 minutes...

  • Hi rfa

    PM sent. Please check your inbox. Thank you!

This discussion has been closed.