Camera freeze when using portrait more and wide angle in Zenfone 5z

singariya.raj0singariya.raj0 Level 1
edited June 10 in ZenFone 5 Series

I am facing camera freezing problem sometime in my Asus zenfone 5z

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Comments

  • Hi, we'd request you follow the below steps:

    1. Check your phone for latest software version.

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

    6. Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

  • AlwynAlwyn Level 2

    Buy a new phone. You won't get anything here.

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