SimPro Dock not reconized on my ASUS ROG Scar17

saxkryssaxkrys Level 1
edited June 10 in Others
  1. System: Windows 10 64 bits 20H2 v19042.928
  2. Battery or AC: On AC
  3. Model: SCAR17-G732LXS-HG059T and SimPro Dock
  4. Frequency of occurrence: Every 5 minutes
  5. Reset OS:
  6. Screenshot or video: 3 screenshots

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Detailed description:

For 3 weeks, the SimPro Dock has been causing errors with my Laptop G732LXS. A USB device keeps connecting and then disconnecting every 5 minutes. On top of that the SimPro Dock no longer works, it's quite annoying since I was using it to connect a 3rd screen. I looked for solutions on the Internet but I did not find anything convincing.

Comments

  • Hi there,

    Can we do some cross check?

    Do you have another laptop or another dock?

    Does it work if you connect only 1 monitor to the dock?

    does it work when you connect other devices?

    How did you connect the monitor? By HDMI port? DisplayPort?

    Thank you.

This discussion has been closed.