OTG NOT SUPPORT

somen.das1992somen.das1992 Level 1
edited June 10 in ZenFone 5 Series

My asus ZENFONE 5z OTG not connected.... Please suggest/help

Comments

  • Hi, Kindly provide us with the below details:

    1. The firmware version of the device.
    2. Kindly use the OTG with another device and see if it works.
    3. Kindly use another OTG with the device and see if it connects.
    4. If the issue persists kindly factory reset your phone after taking a full backup:

    https://www.asus.com/support/FAQ/1006346/

  • sidarya31sidarya31 Level 2

    5z supports OTG, might be some charging port defect, try to clean it with painting brush n try, if not then try safe mode, still not then reset.

This discussion has been closed.