ASUS_X00ID Zenfone 4 Max screen not waking up

melabelbes143melabelbes143 Level 1
edited June 14 in ZenFone 4 Series

When I use my phone theres no problem but when I turn my screen off, and try to wake it up, its not working, I double-tap, use my fingerprint scanner and even the power button, but they are not working so I end up restarting my phone everytime. I use "vibrate when touch" and whenever I have this problem, I believe that my phone responds because when I double tap, use fingerprint scanner and power button, It vibrates but screen is still not waking up. What should I do? Is it time to change the screen?

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