Call sound issue : Phone calls, whatsapp, signal || hatching and echo
Please tell us some basic information before asking for help:
- Model Name:Rog Phone 5 12/128 Tencent version
- Firmware Version: WW 18.0840.2103.26
- Rooted or not: not
- Frequency of Occurrence: almost all the time
- APP Name & APP Version (If your issue relates to the app): SFR(french) // Stock calling app, also whatsapp and signal : last version
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
here a video of the issue
When i call someone or someone call me :
- on speaker : bad sound, look like hatching
- Whitout speakers : i hear good, but pple not hear me, and have an echo of themselves
happen on Whatsapp 220.127.116.11, signal 5.9.5, (last versions), and the Call stock app from asus.
For information i tried the microphone alone with a tier app : works fine.
and the speakers : works fine also (netflix, youtube , etc)
I restored and delete everything many times,
and i tried with wifi, 4g, the same.
i updated to last FW also.
i try on safe mod : the same issue
i saw that when i use 'mute" button on the call, and i turn off and on the speakers, the sound is barely better.
so i think it's a application issue between the mic and the speakers.
thanks for reading me and helping.