I would say the solution can be implement in 1 day. But I can't guarantee the logistic and the administration in every country or region.
Hi @Diskun ,
Please check your PM.
Thank you so much.
Thanks for the feedback.
Before sending it in, I'd rather wait a bit and see if there will be another fix for this issue (firmware update?).
The fix has been released, just the way of implementation is different.
So you would like to wait for the remote solution?
Thanks for the update.
Yes, I am interested in the remote solution.
I met this issue too, where is the URL for downloading patch?
please check your DM sir !
For the sake of clarity... I am not really sure what you meant by remote solution. What I would like is to download the fix and update the sytem myself.
Please share the product SN in the PM I send you.
I'm using FA506QM and I also met this issue. How can I fix it?
Please share the product SN with me in the PM I send you.
Im using FA506Qm, but after new bios 305 version is not verry good for me... Someone have FA506QMAS304.zip ?
Hi Blake, can you fix this issue for me i will send you my sn.
Can you send me FA506QMAS304 if you found it?
Please share your product SN in the PM I send you.
Is there any update to fix it?
The issue is solved for me. Blake has sent me the updated BIOS file (v305). The serial number is back and the keyboard backlight issue is solved.
Super happy now!
After uploading the firmware I received from Blake, the serial was also read normally from myasus app, and keyboard backlight control was possible with FN+Arrow keys.
After that, I upgraded to firmware 307, and there is no problem.
I have the same problem with my FA506QM.
@Blake_ASUS can you send me the PM?