After android 10 update photos and videos are getting corrupted time to time in zenfone max pro M1

piglu9836

Please tell us some basic information before asking for help:

1. Model Name: ASUS_X00TD
2. Firmware Version: QKQ1.WW_Phone-17.2017.2012.438-20201203
3. Rooted or not: no
4. Frequency of Occurrence: e
5. APP Name & APP Version (If your issue relates to the app): Camera/Photos

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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piglu9836

please check the screen shot. some photos and videos changed to white and i can not open that . and time to time this no of white colored photo increasing.

victor010

Hi, we'd request you to factory reset your phone after

taking a full backup: https://www.asus.com/support/FAQ/1006346/

kindly get back to us if the issue persists.