Phone rebooted then died

hewerhewer Level 1
edited June 16 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZenFone 6
  2. Firmware Version: Android 11
  3. Rooted or not: No
  4. Frequency of Occurrence: Once
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Today, my Zenfone 6 rebooted all of a sudden, then after a while all I got was a black screen. It had about an 80% charge the last time I checked, but just in case I charged it for an hour before attempting to turn it on again. Still nothing. I contacted Asus Support through chat and got quoted $85 (USD) for just the diagnostic (not including repair) since I bought this phone back in Oct 2019 and it is out of warranty. I suspect this might be a motherboard issue. Anyone know how much it would cost (in USD) to get this repaired through Asus?

Comments

  • rfarfa Level 2

    I had pretty much the same thing happen to me today.

    :-(

  • newnewsnewnews Level 2

    This is big problem of zenfone 6. I wonder if there is similar issue on zenfone 7?

  • sawantejas14sawantejas14 Level 1
    edited May 13

    I also had the motherboard issue after using it only for 1 year and 4 months. They quoted me Rs. 20000 for an Rs. 28000 phone. Never going to waste my money on this brand again.

  • hewerhewer Level 1

    I'm pretty disappointed that the phone failed after just a year or so of usage. It appears its a common issue with this phone too, so its surprising ASUS won't replace the motherboard for free on a known defect. Charging over 2/3rds the cost of the phone to repair it is ridiculous...

  • I am lucky to have 2 years of warranty (by law where I live). I am sorry for all of you who have only 1 year of warranty, this sucks that this phone is prone to dying out of a sudden

This discussion has been closed.