ScreenPad (2.0) seems to be working but Complete Black Screen

edited May 2021 in ZenBook
  1. System: Windows 10
  2. Battery or AC: Both
  3. Model: ASUS ZenBook Pro 14 UX480FD
  4. Frequency of occurrence: Always


Detailed description:

Since many months, my ASUS ScreenPad got black screen. For a while, I thought that it stopped working but recently I discovered that when it's turned on (F6) some random clics on it have an effect but I cannot see where to click as its screen is totally black.

I've reinstalled the drivers, the Upgrade tools and Toolbar... from the beginning and nothing change. Is there any other way to make it work normally ?


  • edited April 2021

    Hi there,

    So you have upgraded Screenpad form 1.0 to 2.0?

    The issue happen after the upgrade? or before?

    Have you ever reinstalled your own OS? or only factory OS reset?

    Thank you.

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