Hello face facial recognition stopped working after Windows 10 update

GeorgekGeorgek Level 1
edited May 2021 in ZenBook
  1. System: Zenbook
  2. Battery or AC: Both
  3. Model: UX433FN
  4. Frequency of occurrence: Always
  5. Reset OS:
  6. Screenshot or video:


Detailed description:Hi I recently did a Windows 10 update and it no longer recognises the camera for Hello Face sign-in.

I have tried reinstalling the Hello Face App, I have reset the Biometric Database and reinstalled the biometric files. Checked camera drivers. Not sure what else to try.




  • Solution found.

    Had been using ChromaCam to set backgrounds for video calls. It installs a camera driver called Personify Virtual Camera Universal. By disabling it, it fixed my problem.

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