Rog phone 3 defect

bryce_bonebryce_bone Level 1
edited May 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus rog phone 3
  2. Firmware Version: Current
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: once
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I just bought the asus rog 3 on February 12 this year. Within less than 2 months the phone's screen went fully black and no longer displays anything. However, the alarms and notifications still make noise and vibrate. I had just finished a text then put the phone in my pocket walked down a flight of stairs. When I pulled my phone out of my pocket less than 3 minutes later the screen was completely black. I used a phone case and screen protector since purchase and had not dropped it once so the only thing I can think of was that the screen came defective. Is there any way to get the screen replaced without paying 200$ on top of just buying a 950$ phone?


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