Refurbished Vivobook S15 - Screenpad issues

  1. System: Windows 10
  2. Battery or AC: Problem occurs regardless
  3. Model: Vivobook S15 532FA,
  4. Frequency of occurrence: constant
  5. Reset OS: ?
  6. Screenshot or video:

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Detailed description: Recently purchased a refurbished S15. The screenpad simply shows a repeat image of the main screen, but is rotated 90 degrees anticlockwise. I have tried to download the screenpad toolbar from Windows Store but I am unable to launch the app - it simply reloads the windows store page (i do not know if anything else is supposed to happen). When playing around yesterday, I think I managed to turn it off but cannot remember if this was by uninstalling the toolbar again or by turning it off via f6.

The f6 option simply turns the touchpad on/off - no mention of screenpad and when trying to download other apps eg ScreenXpert do not install on the laptop and the MyAsus app does not support the download of apps through it.


Any advice is welcome!

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