USB-C to USB- C cable not working with 5Z

vkk178

Please tell us some basic information before asking for help:

1. Model Name: 5Z
2. Firmware Version: Latest
3. Rooted or not: No
4. Frequency of Occurrence: Always
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Type C to Type C cable doesn't seem to work with my device. Neither does it charge or does data work . I have tried 3 different cables with same result.

victor010

Hi, if the cable in the box doesn't work, there might be a cable compatibility issue, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here: https://www.asus.com/in/support/Service-Center/India

vkk178

https://zentalk.asus.com/en/discussion/comment/161026#Comment_161026

It's not the cable in the box . Pl read OP. I was talking about Usb-c to Usb-c cable