Wide Angle lens is not Working

djshine007djshine007 Level 1
edited May 1 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Asus 6z
  2. Firmware Version:18.0610.2103.137
  3. Rooted or not: not
  4. Facing problem in Wide Angel lens is not workin/not showing in camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Wide Angel lens is not showing

  • victor010victor010 Level 5

    Hi, we'd request you follow the below steps:

    1. Check your phone for latest software version.

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

    6. Last option would be to visit the service centre to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

This discussion has been closed.