Zenbook Pro Duo UX581GV Screenpad ghosting pixels

LiviuLiviu Level 2
edited May 7 in ZenBook
  1. Model: UX581GV.308
  2. Frequency of occurrence: Always
  3. Reset OS: Yes
  4. Screenshot or video:
  5. Battery or AC: Both
  6. System: Windows 10 Pro 10.0.19042S

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Detailed description:

The 2nd screen of the UX581GV has ghosting pixels showing some lines of the default background image over other programs opened in full mode. It's a complete mess. Is there software to fix this?

Comments

  • MotoWiZMotoWiZ Level 2

    Hi,

    Can you post a picture? Can you try ScreenPad+ in touchpad mode to see if the ghost image disappears? Just to know if we are talking about dead/burn pixels or not...

  • LiviuLiviu Level 2


    As you can see, there are some lines on the screen.

  • MotoWiZMotoWiZ Level 2
    edited April 1

    They appear even on boot, or only after, in windows environment?

    It seems to be a straight line like one on a defective screen.

    Use this to test your screen and post your results.

    Don't need to install any software just open the webpage maximized in the ScreenPad+ and run the test. Slide up with your finger to go through all the tests.

  • LiviuLiviu Level 2
    edited April 1

    The line is the one that is vertically not horizontally. The horizontal line is from the app that is opened, and it is supposed to be there. I've marked the shadow that appears even on boot time.



  • LiviuLiviu Level 2

    It is difficult to capture it with a mobile camera, but in real life, it is more noticeable.

  • MotoWiZMotoWiZ Level 2

    In fact that's not noticeable in the picture so try the test.

    If it appears even on boot time then, I think, you have a problem with the screen. Send it to a repair centre would be my advice. Perhaps @Blake_ASUS could help a little further and give you ways to test.

    I remember that in cell phones there are softwares to remove shadow pictures that stay on the screen after it being displaying the same image for a long period. I don't know if this is the case, or if there is some software to aid or not.

    See this Asus page for a breef explanation


  • LiviuLiviu Level 2

    It's strange because the bottom screen is not OLED, si IPS and it shouldn't produce any burins.

  • MotoWiZMotoWiZ Level 2

    You are right, but what I was talking about wasn't burn-in but image retention, like shadowing... because of that I referred softwares to try to remove/clean this ghost images.

  • Hello Liviu,

    It would be better if you can send the device to service center and let our engineers examine it physically.

    Then would be easier to diagnose the issue.

    You may share the RAM with me and I will dig in internally.

    Thank you.

This discussion has been closed.