Zenbook 14 UN3481 Camera is glitching

MohabMohab Level 1
edited March 29 in ZenBook
  1. System: Windows 10 home insider x64
  2. Battery or AC:
  3. Model: Zenbook 14 UN3481
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

My Camera is glitching whenever I use it, in a video conference (Zoom, Skype) or even on windows camera app, it just repeats the last motion I did with my body, for example if I tilt my head to the right and back, it repeats this motion consistently,

I updated my camera driver, BIOS and every thing looks normal

any body had this problem?

below the video to show my problem


Tagged:

Comments

  • Hi there,

    May you help to double check your BIOS version and model?

    Thank you.

  • MohabMohab Level 1

    @Blake_ASUS

    Thank you for replying my version is : UX434FLC.306

    AND it's up to date

  • Hello Mohab,

    May you enter device manager and check if there is any error message on Camera?

    You may reinstall the camera driver from device manager as well.

    Was there any update or modification before the issue occurred?

    Thank you.

  • MohabMohab Level 1

    @Blake_ASUS

    Hello Blake,

    in my device manager there's no error message, however the camera listed twice

    I have tried to reinstall it before from device manager but still the problem occurs,

    and I tried to unstall one of these two camera setup that appears in the device manager but after restarting my laptop, the camera appear twice again


    I didn't modify anything, but I think this happened after a windows update, and I don't have any restore points

  • Hello Mohab,

    May you help to enter safe mode to see if there is the same issue?

    If so, it's very likely hardware problem.

    Please send your device to service center.

    Really sorry for the inconvenience caused.

    Thank you.

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